In-Game Name: Masterson
Steam Name: [GL] Masterson
SteamID: STEAM_0:1:162489285
What is your discord username (Ex: Jayden#9452): Masterson#7958
What is your staff rank in Gaminglight? Admin
How often are you on Teamspeak? Anytime I'm on the server (8-9 hours), even if I'm AFK I still hang around in TS
How often do you use Discord? All day, constantly checking it every 10-15 minutes.
Why would you like to be a member of the Support Team? (150 word minimum)? I would love to join the support team due to my experience being a part of the team twice in the past, and for the fact that I love helping people. I've been in the support team twice before and been a part of the Gaminglight community for 3 going on 4 years. During this time, I've encountered numerous people who have had to wait for hours for support staff to attend to them. My goal is to try to prevent this from happening, which I can do because I consider myself to be very active in TeamSpeak & on discord. A long with this I can bring prior knowledge and experience working for the Support Team and knowing the ins and outs of Discord, Teamspeak, and just how Gaminglight operates in general. I consider myself to have a lot of patience, which I believe is a great trait to bring especially when dealing with people who may be having a bad day or just need a little bit more explaining with their problem. I love being able to help the community grow, being able to respond quickly to a person having a problem could convince them to stick around, rather than leaving due to not getting support for a few hours. Being a part of the support staff could help me better achieve my goal of helping the community expand and continue to get better and better daily.
How would you greet someone that has a problem in one of our tickets, or support channels? Hello! Welcome to Gaminglight, how can I assist you today (their name)