+Support
Now, this one is very minor imo, and isn't worthy of a strike.
Judging by the fact that the player just disappears after Matilda picks him up, and you don't see him switching jobs, this leads me to believe he is in the process of disconnecting, and I know me personally, my game freezes when I disconnect, so that's what I think is going on here. I think he just happened to disconnect in a bad spot, and he did technically block the exit of spawn.
I also feel like you could've just done a simple Hey Matilda, make sure you don't do that off duty or something along those lines. (Considering you are her higher up technically)