(GL) Abumi Posted February 5, 2022 Share Posted February 5, 2022 (edited) In-Game Name: Abumi Steam Name: [GL] Abumi SteamID: STEAM_0:1:125882381 What is your discord username (Ex: Jayden#9452): Cjjjj#2415 What is your staff rank in Gaminglight? Moderator How often are you on Teamspeak? I am on TeamSpeak daily for at least 3-4 hours a day. How often do you use Discord? I use discord very often and am always watching for notifications or important pings. Why would you like to be a member of the Support Team? (150 word minimum)? One of the many reasons I would like to become support is in order to be able to provide the player’s a great support experience. I know personally if I am invested into a game or gamemode and something goes wrong, having a great support team only helps enhance players’ enjoyment. In addition, I believe I am great at actively listening to my community as I a staff member and I am always willing to help whether that is within sits or roleplay scenarios. Another reason is I that I have a calm and neutral personality I do not hold bias nor get emotional and let my emotions take over my decision making. I always view the issue logically and if challenged I have a foundation of knowledge to help towards a quality resolution for our players in the community. Lastly, I have always been a very giving person I stop at nothing to make feel people welcome and accepted into the community and I would be able to effectively translate that into the support team role. How would you greet someone that has a problem in one of our tickets, or support channels? “Hello, my name is Abumi and I am one of the supports here to help you today, what seems to be the issue you are running into and how can I help?” if Its evident that the player is not having a great day or is feeling angered I would reassure them and let me them know I will do the best I can to make their day even a little bit better. Edited February 6, 2022 by (GL) Abumi Link to comment Share on other sites More sharing options...
Jayden Posted February 8, 2022 Share Posted February 8, 2022 Accepted! Please speak to a Support Supervisor or the Head of Support within 72 hours in TeamSpeak to get started! If you have any questions, please message the Head of Support to determine next steps. Link to comment Share on other sites More sharing options...
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