Head of Staff Popular Post Frog Posted November 1, 2022 Head of Staff Popular Post Share Posted November 1, 2022 Forum Diplomat Handbook Welcome to the Forum Diplomat Team! Forum Diplomats are staff members of the community that have been entrusted with monitoring and maintaining a safe and friendly community space on the Forums. The main responsibilities of Forum Diplomats are defusing arguments, removing harmful/argumentative content, and enforcing our Forums Guidelines. What we expect of you As you could guess, one of our main expectations of our diplomats is that they are very well versed in our Forums Guidelines. It is expected that you maintain a friendly attitude when posting or commenting on the forums. Do not forget that you are acting as a role model for how someone should behave on the forums! You should not be getting into petty squabbles or arguments with other players. Next, it is expected that you frequent the forums on a day to day basis. At the very least you should be browsing the forums once per day. But remember, being a diplomat is not just about watching what happens on the forums, it is important that you are proactive and comment on posts to interact with the community! It is also expected that you never exhibit any form of bias when using your diplomat tools or dealing with reports. In any case of potential bias (ex: a situation involving a friend of yours, someone reporting your content, moderating comments on your own posts) you are expected to step back and let a different diplomat handle it. Lastly, you are expected to only use your moderation tools only when required. Abuse of said tools will not be tolerated. Violation of any of these expectations will result in disciplinary action ranging from a verbal warning up to a removal from the Forum Diplomat team. Senior Diplomats Senior Diplomats are seasoned members of the diplomat team. Senior Diplomats are responsible for watching over the diplomats on their respective servers, distributing forums warnings, and training of new diplomats. Senior Diplomats may Content Moderate or Suspend users from posting for up to a month. Anything above a month needs to be run by the Head Diplomat. Senior Diplomats may not suspend users from accessing the forums without permission from the Head Diplomat Reported Content Upon receiving a report of misconduct on the forums via the report feature of the forums, a forum diplomat should first claim the case by marking the report as "Under Review". The Diplomat will then investigate the reported content to determine if any forum rules have been broken. Upon determining that a forum rule has been broken, Diplomats will take the following steps if appropriate: 1) Hide the offending post(s). 2) Determine if a forum warning is appropriate. If so, inform a Senior Diplomat or the Head Diplomat who will then issue a warning if appropriate. 3) If a situation is urgent and requires it be addressed immediately and the Head Diplomat is unavailable, inform a SMT member via Discord or TeamSpeak. 4) Log any actions in the #topic-punishments channel in the Staff Discord. Once the above steps have been completed as appropriate, the Diplomat will then enter a comment describing what actions have been taken, including posts being hidden, if a verbal warning is provided, etc. The Diplomat will then mark the case as closed and inform the reporting party the results of the investigation. Forums Diplomat Messages Sometimes when a post is getting heated, it is necessary to give a verbal warning to everyone participating in the post. This is referred to as a "Forums Diplomat Message." The purpose of the message is to let people participating in the post know that any further arguing/rule infractions will be punished. This is an example of the rough structure that a Forums Diplomat Message should have. If you have any questions about how to make one or what to say, please reach out to your Senior Diplomat. Community Blacklist Appeals Players that receive a blacklist from the Gaminglight community are permanently banned from all Gaminglight servers due to their level of misconduct. These bans are not appealable, and Forum Diplomats are expected to assist SMT personnel by denying blacklist appeals. This does not apply to permanent bans that are put in place by a single server, nor permanent bans that are in place over multiple servers unless the ban reason specifically says Community Blacklist. This also does not apply to warning threshold bans. Content Moderated Users Occasionally a player will be placed under content moderation, meaning that any posts they make must be approved by a Forum Diplomat or SMT member before being viewable publicly. When deciding whether a post should be approved, please ensure that it does not break any forum rules and isn't spam. If the post is deemed acceptable, you may approve it, which allows it to be publicly viewable. If the post is deemed unacceptable, please inform a senior diplomat or the Head Forum Diplomat to take appropriate action. Moderation Tools Forum Diplomats are authorized to utilize the Hide, Lock and Move functions. Hide - Hiding a post conceals it from being seen from regular users browsing the forums. Forum posts may only be hidden for violating a forum rule. The Diplomat hiding a post is required to include a reason the post is being hidden. Failure to do so may result in disciplinary action. Lock - The Lock function prevents users from posting on a specific topic. The lock function may be used on RP/Community applications that have been processed or in situations where a specific topic is resulting in significant arguments. Move - Moving a post moves it from one location on the forums to another. Forum Diplomats are authorized to move posts that are obviously in the incorrect location (i.e. SCP Report in ImperialRP Section) or on behalf of an RP Department Command member that requests topics to be moved. Anytime threads are hidden, locked, or moved such as handling RP applications, LOAs, or other standard affairs, it should be logged in the #topic-punishments channel in the staff discord. If it is a serious offense and you believe a forums warning is warranted, please contact a Senior Diplomat or the Head Diplomat. Disciplinary Actions If you fail to meet the expectations of being a Forums Diplomat, the following disciplinary measures may be taken. Verbal Warning - A verbal warning is an informal warning that the Diplomat's conduct did not adhere to the Diplomat Handbook. Strike - A Strike is a formal warning that the Diplomat's conduct did not adhere to the Diplomat Handbook. Removal - A Diplomat can be removed from the Diplomat team based on the seriousness of the misconduct, lack of activity, or continued misconduct. Removed Diplomats are eligible to reapply at the discretion of the Head Diplomat. Questions or Concerns? If you have any questions or concerns regarding the Forum Diplomat Handbook, please see a Senior Diplomat or the current Head Diplomat Updated 6/14/2023 10 1 3 1 3 ImperialRP SMT | Head of Staff Head Forums Diplomat Former High Admiral | Former DT Commander | Former State LTCOL | Former SPRT Commander Link to comment Share on other sites More sharing options...
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