GL Illusions Posted July 19, 2023 Share Posted July 19, 2023 In-Game Name: Illusions / Huncho Steam Name: [GL] Illusions SteamID: STEAM_0:0:86309736 What is your discord username (Ex: Bon#1922): _tsukuyomiii What is your staff rank in Gaminglight? Moderator How often are you on Teamspeak? Nearly everyday How often do you use Discord? Everyday Why would you like to be a member of the Support Team? (150 word minimum)? I would like to become a member of the support team to forward my long standing goal of helping the community grow. I believe that in becoming a member of the Support team, not only can I assist current members of the community resolve any issues they may have, I can also help any new members of the community troubleshoot any issues they may have connecting to any of the gaminglight platforms. I would like to bring my knowledge of the different platforms GL uses (GMod, TeamSpeak, Discord) to the support team to assist any member of the community with any issues they may encounter. I have plenty of knowledge of discord's inner workings in particular, as I have set up/moderated a plethora of of different servers for several small/mid sized communities. I would also like to mention that I have basic networking knowledge, so troubleshooting connection issues tends to come naturally to me. Why should we trust you to become a member of the Support Team? I work as a support representative in real life, so dealing with tickets and helping people troubleshoot issues is not a problem for me. I have been a CSR for the past 5 years, and am currently a CSR Supervisor for the company I work for. I would like also mention that I have been GL staff for about two months now, and have not had any notable issues at this time. I would like to believe that with the aforementioned information, this would make me a trustworthy and capable member of the support team. How would you greet someone that has a problem in one of our tickets, or support channels? My greeting would be something akin to this: "Hello, @UserNameHere, I am Illusions, a member of the GL Support Team. Sorry to hear you're having these issues. Give me a moment to review your ticket and I will be back with you as soon as possible." Platinum Donator | PD CPL Link to comment Share on other sites More sharing options...
Mr. Rob Posted July 19, 2023 Share Posted July 19, 2023 +support respectful guy mature good app over all never had any issue or problems with him 1 SWAT ON TOP Retired: PD LT 1L57 | S.W.A.T. MSGT XD5 Link to comment Share on other sites More sharing options...
Scor Posted July 27, 2023 Share Posted July 27, 2023 Accepted! Please speak to a Support Supervisor or the Head of Support within 72 hours in TeamSpeak to get started! If you have any questions, please message the Head of Support to determine next steps. Link to comment Share on other sites More sharing options...
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