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      Watch this video! https://youtu.be/309hte1dno8 and https://steamcommunity.com/app/4000/discussions/1/617328415073613954/
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Staff Handbook

99 posts in this topic

Posted (edited)

RQQlcTSt1UZlP4lfIOPFcMrEiFQBs9J5KCBNiWJP

Staff Handbook

The Staff Handbook can be changed/updated at any point. It is your job to keep up to date with it and ensure you know it!

You can and will be tested on this at any random point so be ready!

Hierarchy of the Staff Team

Trial Moderator  Moderator Senior Moderator Admin Senior Admin Super AdminHead Of StaffManager Community Manager Owner

Staff Strike System

On all of our servers, there is a Staff Strike System. You will receive Strikes if you are not Staff correctly or have abused your powers. It is up to Manager's+ if they issue strikes.

1st Strike: Documented on Staff database and warned. Possible demotion depending on the how severe the problem is.

2nd Strike: Demotion and possible Termination of Staff Position.

All Strikes are up to the person issuing and are on a Case by Case basis, Community Manager+ Can overrule strikes if there is evidence they were false or too harsh of a punishment issued.

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Punishments

We trust that our staff can deal with Sits/Issues with Fairness, Honesty and common sense. There will not be a guideline for every punishment so it will be up to you the staff member to decide if you are having an issue deciding what the punishment should be asking another staff member. 

When issuing a ban ensure you inform the player of their ban and the reason why, plus how long for. When you ban the player ensure you put the website in their ban.(Gaminglight.com).

When you issue a player with a Warn, Inform then of what they are being warned for and why.

Not all situations require punishments. Some staff may decide to let players off, while others may feel they need to punish. This is the call of the staff member and should be done by a case by case basis. Keep in mind before issuing a punishment that the player may not have known of the rule and did it unknowingly. However other players may have done it on purpose. Also the phrase "It's not in the rules so that I can do it" is not an excuse and is not acceptable.

Repeat offenders are subject to harsher punishment.

 

RDA & RDM

1x RDM/RDA -Warning

2x RDM/RDA - Jail/Minge (180 Seconds)

3x RDM/RDA - Jail/Minge (500 Seconds)

4+ RDM/RDA (Mass RDM/RDA) - 10,000 second minge

Breaking NLR

1x NLR - Warning

2x NLR - Jail/Minge (180 Seconds)

3+ NLR - Jail/Minge (500 Seconds)

FailRP & FearRP

1x FailRP/FearRP - Warning

2x FailRP/FearRP - Jail/Minge (180 Seconds)

3x FailRP/FearRP - Jail/Minge (500 Seconds)

Prop Abuse/Prop Block

1x Prop Abuse/Prop Block - Warning

2x Prop Abuse/Prop Block - Jail/Minge (200 Seconds)

Repeated abuse of prop block will result in a 10,000 second minge. Prop block of spawn should be punished by 10,000 second minge. (It is up to the staff what punishment is issued.)

Leaving to Avoid Punishment (LTAP)

1x LTAP - 3660 second minge or warning (Read Below)

LTAP (Leaving to Avoid Punishment): depending on the rule violation they were in the sit for there will be different punishments. Minor rule infractions will result in a warning for the rule infraction and the LTAP. Major rule infractions will result in a longer minge if the player LTAP's.

Disrespect (Towards both Staff and Player)

1x Disrespect - Warning

2x or More - Minge (500 Seconds)

Warning Limits

The Ban should only be issued when the player receive's their 10,20,30 or 40th warn.

10 Warns -  7,200 second  minge issued, By Admin+ (Admins desecration if the ban is issued)

20 Warns - 14,400 second minge issued, By Admin+ (Admins desecration if the ban is issued)

30 Warns -  21,600 second minge issued, By Superadmin+ (Staff's desecration if the ban is issued)

40+ Warns - Permanent minge issued, By Manager+ (Staff's desecration if the ban is issued)

Permanent Minge (!minge <player> 0)

  • DDOS Threats. Any players threatening to DDOS the server should be banned immediately to avoid any disruption.
  • Advertisement of another server/Community. The act of informing other players/staff of another community to join, Allowing them to gain reputation/players.
  • Attempting/Crashing the server. Spawning in props or attempting to crash the server in any way by any means.

All Ban Times, Minge Times, and Warnings can be overruled by Managers+. And if given permission the ban time can be made longer if the Manager deems its necessary. Managers+  do not have to bring a player into a sit before they issue's a kick/ban

 

Warning

  • Warn players before kicking/minging them
    • Not every situation deserves a kick! For example: A player disrespects you, give them a warning and make sure you tell them why! "Hey man, we want all our staff to be treated with respect because they help the server a lot. Just be a little nicer next time."
  • You do not need to warn someone for every rule violation. Sometimes just a "Hey, that was NLR just try not to do it next time." We consider these verbal warnings and are for players that staff barely ever have any trouble with.
  • Staff are not to warn other staff members or issue punishment to them without a Super Admin+ Approval.
  • When warning you should do one warn not separate. For example, RDM/FailRP does not warn for RDM then warn again for FailRP. 

 

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Forum Permissions

This section covers the acceptance/denial of certain post on the Gaminglight forums. This list will contain things that can only be resolved by a certain rank.

Staff applications- Any staff applications are to be handled by Managers+. All other ranks may rate the application(+Support if you agree, neutral, -Support if you don’t think this person should be staff. All rating must have a reason why or will be ignored) When Applying for staff you should not be a part of any other servers Staff Team.

 

Ban appeals- This is only to be handled by Managers+. Other staff/player may +/- Support the appeal with a valid reason.

 

Staff complaints- These are to be handled by Managers+ only. All other ranks may post their opinion on the topic and request to lock and deny the complaint.

 

Suggestions/Custom jobs- Only to be handled by Owner. However, Manager+ Should be able to answer any questions the player may have.

 

Player complaints- To be handled by Managers+.

 

Name changes/forum rank requests: To be handled by Managers+. Should be requested Via Private messages or for staff ranks after a staff meeting.

Staff Commands

  • !minge <player> <time>
  • !mingeid <steamid> <time>
  • !jail <player> <time> (!jail zeeptin 100)
  • !jailtp <player>
  • !warn <player> <reason>
  • !kick <player> <reason>
  • !ban <player> <time> <reason> (time is in minutes)
  • !mutevoice <player> (Mutes players voice in game)
  • !unmutevoice <player>
  • !mutechat <player>  (Mutes players text in chat)
  • !unmutechat <player>
  • !cloak
  • !freeze
  • !bring <player>
  • !goto <player>
  • !return <player>
  • !noclip (recommended you bind this by using the command "bind v "ulx noclip"" in console) 
  • !spectate <player>
  • !god
  • !blogs (opens up server logs)

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Important

  • Be friendly to our players!
    • This is the most important rule out of all the rules. This is taken very seriously. If you, as staff, receive a complaint about being disrespectful to a player it will be a demotion.
    • You are the staff member. You should be one of the friendliest people on the server!
    • Remember, we are here to help players have fun, not just ban people
    • No cursing in /OOC, voice chat that isn't roleplay, and admin sits.

General

  • Do not use admin powers while roleplaying or when not on duty (Unless you are Super Admin+).
    • You should never be using your powers when not on duty (Unless you are Super Admin+).
  • Be friendly to players even in roleplay.
  • Be active on the forums daily.
    • This includes helping players in the chatbox, making posts on the website, and giving feedback on applications and suggestions relevant to the server you are staff on.
    • Do not go posting on Apps/Posts for a server you are not staff/play on.
  • If you are going away for 3+ days you must make a LOA post on the forum's, You are to post it under the LOA section Under the Staff Forum. Failure to post a LOA will lead to a Demotion and Possible removal if inactive for long periods of time (1 week+). Managers understand that sometimes in an emergency you will not be able to make a LOA post, However, they can still remove you, Only Community Manager's+ Can overrule that decision.
  • You cannot be switching your staff rank to another server!
  • You Rank should only be switched if, The server needs staff that you want to switch to and if it has been cleared by both manager's for those servers otherwise you should not be switching your staff rank to another server!
  • You must be in the steam group.
  • Website Tag's are given by your Manager and only your server's manager, Trail mod's Do NOT get website tag's
  • Failure to be active on the server you are staff on will result in removal from staff and possible Staff Restriction that can be up to 6 months.
  • You must turn up to staff meetings, days they happen can be found on the calendar. http://gaminglight.com/main/calendar/
  • Super Admins+ can be staff on 2 server's, And 2 servers only NO MORE!. Admins+ Can be staff on another server but only if the server does not have enough staff. You need permission from Both Managers before applying, this means the Manager who is in charge of the server you are applying for and the server you are already staff on.
  • You can not be Staff on another server, This means you cannot have a Staff rank on another community. If found to have one you will me removed from staff or asked to leave the other community.

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On Duty

  • No roleplaying.
  • Cloak yourself when no clipping (it looks better than a bunch of admins flying around).
  • Never argue with another administration member in front of players (shouldn't be arguing at all).
  • The administration is to remain active on the server that they have staff on.
  • There is to be one staff on duty for every 15 players on the server. (This is a guideline).
  • When on duty you must be in TeamSpeak, No excuses!
  • Do not hover around other staff/players when they are roleplaying. You can watch from a distance but don't be flying around them and getting in their way.
  • You must be in the Administration job when on duty and if you wish to use your powers. (Some of our servers may not have this).
  • Failure to be on-duty when the amount of staff per players is under will result in a staff strike, This includes if you are AFK or have previously been on, Their is no excuse!

Staff Sits

  • Treat every player with the same respect you would treat the higher staff with.
  • Do not be rude in a sit.
  • Never lose your temper in a sit and yell at the player.
  • Remain calm during the sit.
  • Do not interrupt a player that is talking during a sit. We all know how annoying that is.
  • Ensure you get both sides of the story before you go making a decision.
  • Do not deal with your friends sits or an issue that you was involved in. Any staff caught doing this will receive a strike.

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Promotions

  • After having a rank for 30 consecutive days, you can apply for a promotion.
  • Apply for a promotion by filling out another staff application.
  • The title should look like this, "Zeeptin - Admin Promotion Application" If I was wanting to be promoted to Admin.
  • Ensure you follow the correct format and have the correct permission.
  • Promotions in meetings can only happen if the Staff is Trial Mod or Moderator. Promotions in meetings can not happen if the staff is being promoted to Admin.
  • Admin+ Must be applied for on the forums under the correct section.

Resigning/Quitting

  • Resigning is for Super Admins+
  • Quitting is for everyone else. (learn the terms there is a difference)
  • Staff MUST give 48-hour notice before Resigning/quitting. If the staff does not give proper notice or is not seen play/administrating on the server 48 hours after the post, he/she will be permanently banned from the server or Staff Restricted. - The 48 Hours must be clearly shown in your post, The best way to do this would be to say "This is my 48 Hour Notice", (Titles do not count)
  • Notice will be made by a post in the Introduction/Leaving section of the forums.
  • Once you have Quit/Resigned you cannot reapply for staff on any servers for 2-3 months. If you wish to apply before that time is up you must have permission from Community Manager+.

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Position Overview

owner.png.09ba2691959607b79903b3f57a022d

  • Owner of the community, Zeeptin (https://steamcommunity.com/id/zeeptin/)
  • Focuses mainly on making additions to each server
  • Should only be contacted with donations issues or serious server issues
    • Otherwise, contact another staff member under the owner and they will be glad to help

 communitymanager.png.6d5a09f405161e7ff0f

  • Leads the staff team
    • In charge of staff applications
    • Demoting and promoting of staff Of all servers.
    • Can deal with any complaints.
  • Has final say on ingame, website and TeamSpeak related issues
  • Fluent in server rules
  • Can make changes to rules as he/she feels necessary at any time
  • Can help out with any donations issues.

 

manager.png.cab5ed5ef70b50b88ded41ce0a67

  • Manager of the designated server
  • Leads the staff team
    • In charge of staff applications
    • Demoting and promoting of staff
  • Has final say on ingame related issues
  • Fluent in server rules
  • Can make changes to rules as he/she feels necessary at any time

headofstaff.png.6566241c5c00f421f598ae95

  • Leads the staff team
    • In charge of staff applications
    • Demoting and promoting of staff
  • Fluent in server rules
  • Not required to be in the Administration job.
  • Head Of Staff have been a part of the community for an extended period of time and understand how to handle situations like the owner and manager would

superadmin.png.92e9b4bf2bbc7e91a2368c9ac

  • Two tier's of management under the manager
  • Super Admins have been a part of the community for an extended period of time and understand how to handle situations like the owner and manager would
  • They are not required to be on duty to administrate
  • Their recommendations for staff are weighted higher than other staff due to seniority
  • Their to sort out any issues with staff on the server when a manager or Head Of Staff  is not available.

admin.png.b3c47a3c8db17497a37d089e92c933

  • Required to be Administration job to use any staffing powers or administrate a sit
    • With the exception of warning for obvious rule infractions that do not require a sit (Intentional RDM/RDA, NLR)
  • There to help out lower ranks if they need it.
  • Trusted member of staff.

seniormod.png.7fd73e61da69ddd49a91df57d4

  • Required to be Administration job to use any staffing powers, administrate a sit, and warning
  • Considered a more trusted member of the staff team. 
  • higher staff should give guidance to them in order to better their administrative skills
  • Required that you know all the rules and what they all mean
  • Encouraged to ask staff for help in sits that you are unsure about and help Moderators if they need it.

temp.png.9378616a9e363a89ba6f4d67c2c84d5

  • Required to be Administration job to use any staffing powers, administrate a sit, and warning
  • Considered beginners of the staff team and higher staff should give guidance to them in order to better their administrative skills
  • Required that you know all the rules and what they all mean
  • Encouraged to ask staff for help in sits that you are unsure about

 

Please be aware not all ranks are here.

Post below that you agree to the Staff Handbook! Staff Members only!

 

Made and Approved by Mr Valkyrie.

 

 

 

 

Edited by Mr Valkyri3
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Posted (edited)

Read and understood.

 

Edited by Snarlax
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Read and Understood

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I have read this, and fully understand it! 

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Read and Understood

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Read and understood.

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Read and understood

WOLFY

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Read and understood!

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Read and Understood

 

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Great Guideline !!!

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(not staff yet) Read and understood

 

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Read again   Understand.

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Read And Understood

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Read and Understood

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I agree to this

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Read and fluent! 

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Read Twice and understood!

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Read and Understood

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Read and Understood.

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Read and understood

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Read And Understood -Levi

 

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Read-And-Understood_Loganater92

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READ AND UNDERSTOOD

 

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Read and Understood.

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Read and understood

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